Shishir Pant

About Shishir Pant

Profile Summary -§ An assertive and adaptive Leader, strong in stakeholder alignment and driving the team to meet programme objectives § Successfully delivered business critical global IT Programme, Service Transitions and managed Service Operations § Blended leadership; ability to collaborate with end to end chain of responsibility and drive productive governance § Ability to lead, collaborate, triage and make decisions in a fast paced, changing environment § Focused on delivering business value through consistent improvement in IT services landscape Core Competencies-• Generative AI | Microsoft Copilot Adoption • Service Contracts and Commercial Management• Project Life Cycle Management (Scaled Agile, Waterfall) • Delivery Assurance | Managing critical high impact situations• Team Building, People Management (Producing high CSAT, NPS)• Service Transition, Service Management (Platform Migration and BAU support)• Pharma Quality (GxP | CSV | 21 CFR Part 11) & Test Engineering (TDD, BDD)• Info. Sec, Regulatory Compliance, Business Continuity & Non-Functional system aspectsSupported Business Functions-• Pharma LifeSciences - Digital Workspace, Monitoring Services, Brandsites, Biomedical Research• Banking - PSD2 / Open Banking; Security & Fraud, Multi-channel Marketing, Retail Banking• Financial Services - Australian Superannuation, Order to Cash (O2C) • Healthcare - Carriers On-boarding and platform services • Travel & Transportation - Digital Content & Asset Management; AEM Platform hosting dotcom sites• Water Utilities - Geo Spatial Transformation (GIS Systems); CC & B, Smart Metering, Open Water

Experience

1. Delivery Head

   Stic Soft

   Dec 2025 — Present · HYDERABAD, IN

Education

• Birla Institute of Technology, Mesra

  M.C.A. (Masters in Computer Applications), Software Engineering

  1995 — 1998

• Digital Marketing Institute

  Professional Diploma in Digital Marketing, Digital Marketing

  2013 — 2013

Skills

• Cross-Functional Team Leadership
• Solution Architecture
• Business Process Improvement
• Program Management
• IT Operations
• Agile Project Management
• Vendor Management
• Consulting
• Global Delivery
• Software Project Management
• Crm
• Offshoring
• Team Leadership
• IT Service Management
• Customer Relationship Management (Crm)
• Leadership
• Agile Methodologies
• Business Intelligence
• Project Planning
• Enterprise Architecture
• Team Management
• Integration
• Scrum
• Project Governance
• IT Outsourcing