Shishir Pal
Senior Operations Manager at Teleperformance India
- Role
- Senior Operations Manager at TP
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Shishir Pal
Quality thought leader tasked with implementing a clear overall quality strategy with scalable processes/tools/systems that allow resource efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programsPassionately tell the story of why quality matters, build consensus and inspire others to move fast on fixing problemsEffectively manage and mentor a team responsible for diverse workflows, Quality channels, and global stakeholdersDrive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
Experience
Senior Operations Manager
Jun 2024 — Present
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