Shishir Mukherjee

Country B2b2c Key Accounts Manager @Decathlon Sports India

Noida, IN

As the Country B2B2C Key Accounts Manager, I am responsible for driving business growth and ensuring exceptional customer service across key accounts. My role involves a strategic blend of business development, regular client engagement, and problem-solving to achieve and exceed sales targets.Key Responsibilities:Business Development: Identify and capitalize on new business opportunities to expand market presence. Develop and implement strategies to drive revenue growth and enhance market share.Monthly Visits: Conduct regular visits to key accounts to maintain strong relationships and ensure client satisfaction. Use these visits to gather feedback, address concerns, and identify new opportunities.Rapport Building: Foster and maintain strong, long-term relationships with key stakeholders and clients. Utilize excellent interpersonal skills to build trust and collaboration.Problem Solving: Address and resolve complex issues that arise in business operations. Apply analytical thinking and creative solutions to overcome challenges and ensure smooth processes.Customer Service: Deliver exceptional customer service by understanding client needs and providing tailored solutions. Ensure high levels of client satisfaction through proactive communication and support.Target Oriented: Set and achieve ambitious sales targets. Monitor performance metrics and implement strategies to meet and exceed goals, driving overall business success.Skills and Competencies:Strategic Thinking: Ability to develop and implement effective business strategies.Communication: Excellent verbal and written communication skills for effective client interactions.Analytical Skills: Strong analytical abilities to assess business performance and identify opportunities for improvement.Customer Focus: Dedicated to understanding and meeting the needs of clients.Goal-Driven: Highly motivated and target-oriented, with a proven track record of achieving sales objectives.

Rayat Polytechnic College

Diploma, Automobile/Automotive Mechanics Technology/Technician

RAYAT BAHRA UNIVERSITY

Bachelor's degree, Mechanical Engineering