Shishir Kumar
SDR @ Exotel | Gen AI | CCaaS | CPaaS | Leveraging Cloud Telephony, ExoMind (AI), & ExoCRM to Drive Qualified Pipeline | B2B SaaS | Intelligent Outreach & Customer Engagement
- Role
- Sales Development Representative at Exotel
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shishir Kumar
I am Shishir Kumar, currently working as a Senior Account Director at Teleforce.cx, where…
Experience
Sales Development Representative
Apr 2025 — Present · Gurugram, IN
Prospecting & Lead Generation:•Identify potential customers using CRM tools, LinkedIn, industry databases, etc.•Research companies to understand their business needs and pain points.Outreach:•Use cold calling, emailing, and social media to initiate contact with prospects.•Customize outreach to highlight how the product fits the prospect’s challenges.Qualification:•Use frameworks like BANT (Budget, Authority, Need, Timeline) or MEDDIC to qualify leads.•Understand if the lead has a real need for the IT/telecom solution and whether they are ready to talk to a sales executive.Appointment Setting:•Schedule meetings or demos for Account Executives or senior sales staff.•Ensure that the handoff includes all relevant background and context.Pipeline Management:•Maintain records of interactions in CRM.•Follow up regularly with prospects who are not yet sales-ready.
Education
University of Cambridge
Certification
2013 — 2013
Manipal Academy of Higher Education
PGDM
National Institute of Securities Markets
NSDL
2019 — 2019
The Association of Mutual Funds in India
Mutual Fund license
2019 — 2019
Insurance Institute of India
Corporate Agent
2019 — 2019
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