Joseph Costello
Vice President of Table Games @Yaamava' Resort & Casino at San Manuel
Signup · Get unlimited contacts
WORK HISTORY
Vice President of Table Games @Yaamava' Resort & Casino at San Manuel
San Bernardino, CA, US
Leading strategic planning and operations for the Table Games department, driving revenue growth and enhancing the guest experience.* Responsible for the operation of 150 Table Games and 900 team members*Transformed Performance Culture: Eliminated subjectivity in the evaluation process by developing a standardized KPI framework, fostering a high-trust environment where every team member understands exactly how to succeed.*Enterprise Innovation: Championed a culture of analytical decision-making by utilizing Table Yielding AI to bridge the gap between floor operations and finance; utilized sophisticated yielding models to ensure peak labor efficiency while maintaining Five-Star service standards during high-volume periods.
EDUCATION
Lindenwood University
Master of Business Administration (MBA), Business
Widener University Schools of Law
Bachelor of Science, Hotel and Restaurant Management
Widener University
Bachelor's degree, Hotel, Motel, and Restaurant Management
University of Nevada, Reno
Gaming
Widener University
Bachelor of Science (BS), Hotel & Restaurant Management
SKILLS
ABOUT JOSEPH COSTELLO
At Desert Diamond Casinos & Entertainment, my role as Director of Table Games and Poker Operations has culminated in the successful opening of two casino properties, enhancing the gaming experience with a robust mix of table and poker games. Our team\'s accomplishments include designing floor layouts, overseeing FF & E acquisitions, and crafting integral policies and procedures. An innovative Dealer reward and recognition program under my leadership has notably improved operation efficiencies and staff morale.Transitioning to Interim General Manager, I spearheaded the property\'s 24-hour reopening amid the pandemic, expanding gaming operations and introducing a 200-seat sports book. This strategic growth resulted in a 27% operational increase and a 6% rise in Tribal Employment, earning us the \"Best of the Desert\" accolade in 2021. My commitment to guest relations, compliance, and workforce satisfaction has been pivotal in fostering a culture of excellence and service within our organization.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.