Shirsha Ray
Financial Customer Consultant @Pastdue Credit Solutions
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WORK HISTORY
Financial Customer Consultant @Pastdue Credit Solutions
Glasgow, GB
Review and reconcile bills, payments and usage data within the Thames Water campaign, clearly explaining charges to customers while identifying discrepancies and ensuring account accuracy across 60+ cases weekly.• Analyse water usage, tariffs and service types to interpret billing patterns and detect anomalies in consumption data, including potential leakage based on meter readings and historical trends, supporting early identification of issues and improving data accuracy.• Work with financial and operational data across systems (SAP C4C, Embark, and internal tools) to validate and cross-check information, resolve discrepancies, and provide clear, data-backed explanations and insights based on billing and usage to customers.• Support customers in setting up sustainable repayment plans by conducting affordability assessments using Excel, analysing income, expenditure and outstanding balances to recommend realistic payment options.
EDUCATION
University of Glasgow Adam Smith Business School
Master of Science - MS, Financial Technology
Heritage Institute of Technology
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
ABOUT SHIRSHA RAY
FinTech Analyst with two years of experience as a Software Test Engineer. Currently pursuing an MSc in Financial Technology at the University of Glasgow. I’m motivated to transition into the fintech space, where I can combine my tech skills with finance to help shape the future of financial services.
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