Shirrell Meeks

About Shirrell Meeks

Results-driven executive leader with a proven track record of enhancing client success, optimizing operational efficiency, and driving organizational growth. Adept at leading strategic initiatives that elevate customer experiences, streamline workforce planning, and deliver tangible business outcomes. Known for building and leading high-performing teams, fostering cross-functional collaboration, and implementing innovative solutions that drive measurable improvements. A dedicated mentor and trusted advisor, focused on empowering teams and strengthening stakeholder relationships to ensure long-term success. Eager to leverage my expertise in customer success and operations management to create meaningful impact. Core Competencies include: Client Success Strategy | Performance Management & KPIs | Team Leadership | SaaS Operations & Escalation Management | Talent Retention & Workforce Planning | Cross-Functional Collaboration | Data-Driven Decision Making | Adaptability | Effective Communication | Problem-Solving | Emotional Intelligence | Strategic Planning | Project management | Relationship Building

Experience

1. Client Success Director

   Currently Seeking New Opportunities

   Nov 2024 — Present

   As a seasoned Client Success Leader with over 15 years of experience, I have a proven track record of delivering exceptional client services and driving operational excellence. At ADP, I managed a $200M portfolio, overseeing service delivery for 80 Enterprise accounts, which led to a 70% increase in productivity and an 80% boost in client satisfaction. My strategic initiatives reduced employee turnover by 60% reflecting my commitment to talent retention and team development. I excel in cross-functional collaboration, having led diverse teams to implement data-driven solutions that align talent with business objectives. My leadership during workforce transitions ensured 100% retention of direct reports and 73% of indirect repots, underscoring my dedication to employee satisfaction.Recognized with ADP\'s 2022 impact Award for Innovation, I am adept at spearheading projects that enhance client success and operational efficiency. I am passionate about empowering teams, fostering stakeholder relationships, and driving sustainable success in dynamic environments.

Education

• DeVry University

  Bachelor of Science - BS

• DeVry University

  Bachelor of Science - BS, Telecommunication Management

• DeVry University

  Bachelor Telecommunication Management

• DeVry University

  Bachelor of Science - Telecommunication Management

• Ashford University

  Master of Organizational Management

• DeVry University

  Bachelor of Telecommunication Management, Telecommunication Management

  1999 — 2002

• Ashford University

  Masters, Master of Art in Organizational Management specializing in Leadership

  2010 — 2011