Shirley Andrews

Sr Director of Operations & Chief of Staff @Preferred Long Distance

LEADING BUSINESS OPERATIONS & STRATEGY – Acting-VP with delegated authority, creating the 5-year strategic planning, building the product portfolio (e.g, diversifying offerings for new markets), and connecting the strategy to the day-to-day operations through a team of 40+ to support ~11k B2B/B2C customers LAUNCHED 2 NEW COMPANIES – Served on the Senior Leadership Team to split the firm into 2 separate entities, launching Telplex and RingPlanet (from the creation of the strategy through execution), providing a tailored experience to the customer segments and gaining 78% in operational efficiencies (e.g, eliminated the need for excessive customer support past onboarding) DIGITAL TRANSFORMATION – Elevated the company’s capabilities by digitizing the company processes to gain efficiencies across functions while minimizing human error and downtime (e.g, automated data entry increasing time efficiency by 70% for a team of 10) and by migrating the servers from on-premise to cloud ENHANCED CULTURE OF COLLABORATION – Balanced employee empowerment with collaboration by breaking silos across functions through frameworks and processes (e.g, self-governance), incentivizing stakeholders to provide input by building a safe environment, resulting in effective discussions and the buy-in from the entire team to execute the strategy