Shirley Qu

About Shirley Qu

As the Director of Marketing Automation Services, I am responsible for a team of Customer…

Experience

1. Director of Marketing Automation Services

   Motiv

   Jul 2021 — Present

   Productizes offerings for key products and services to standardize processes, clarify scope, and increase efficiency as well as porfitability - Empowers a team of implementation consultants and front-end developers, focusing on technical product knowledge, consulting skills, conflict resolution skills, team members\' professional goals and job satisfaction- Analyzes team capacity and utilization weekly, monthly and quarterly for resource planning and task prioritization, ensuring 10+ projects are meeting client expectation and project timeline while meeting profitability goals - Conducts Proactive Quarterly Planning and Customer Satisfaction Surveys for existing clients to provide future application adoption analysis, strategic planning and expand service portfolio- Develops and improves processes and documentation on services processes requirement gathering, quarterly release readiness, and user acceptance testing.

Skills

• Statistics
• Digital Strategy
• R
• Oracle Crm on Demand
• Sas
• Integrated Marketing
• Marketing Research
• Oracle
• Data Analysis
• Analytics
• Market Research
• Digital Analytics
• Marketing Communications
• Web Analytics
• Adobe Audition
• Data Management
• Oracle Eloqua
• Digital Marketing
• Spss
• Public Speaking
• Google Adometry
• Marketing Strategy
• Sitecatalyst
• Oracle Sales Cloud
• Social Media Marketing
• Marketing
• Oracle Content Marketing