Shirleyn Cannon
Large Group Account Manager @Kaiser Permanente
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WORK HISTORY
Large Group Account Manager @Kaiser Permanente
Got promoted to LG AM in Nov. Now managing companies with KP plans with 101+ lives.
EDUCATION
San Jose State University
BS
San José State University
Mass communication
ABOUT SHIRLEYN CANNON
HIGHLIGHTS Managed a high-performing Health Plan Sales Support team responsible for renewing $600+ Million in revenue through the annual resale of 700+ mid-large employer group Health Care Plan & Benefit contracts; significantly improved customer satisfaction by delivering top-level customer service Reduced operating cost by 20% eliminating process redundancy and increasing team competency in the leading of tools/systems assuring alignment with ACA mandates Decreased standard work processing time 40% by introducing enhancements in partnership with IT and system development teams Led statewide California (CA) associate community in monthly Deep-Dive training sessions, resulting in 75% fewer errors on the crucial end-to-end processesA proven track record of building client relationships, technical programs, and team management in a fast-paced environment. Success in driving business and strategic goals by obtaining cross-functional buy-in through effective communication and influence. Comfortable with inspiring change to bring value, and quality and reduce redundancy. Proven ability to identify, analyze and solve problems with ultimate attention to detail. Passion for developing, training, and coaching others to achieve their career goals.
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