Shirley Keeton
Senior Program Manager, Doctrine and Content Management @American Red Cross
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WORK HISTORY
Senior Program Manager, Doctrine and Content Management @American Red Cross
US
Serve as primary DCS liaison with larger intranet management team and onboard oversee and support DCS Content Creators.Inform and advise leadership, stakeholders, and subject matter experts on content development strategies, roles, and processes.Collect and analyze data analytics and user feedback. Report unmet requirements and system bugs to inform content-related decision-making. Develop recommendations for content, program, or system improvement. Develop reports and presentations on issues for management and inter-departmental review.Analyze operating practices and recommend revisions to improve established procedures.Support program teams in the development and simplification and publication of program guidance.Implement strategies to improve digital accessibility.
EDUCATION
Louisiana State University
Ph.D.
SKILLS
ABOUT SHIRLEY KEETON
Key skill and expertise areas include: Program Management, Assessment & Evaluation, Data Management & Analysis, Technical & Report Writing, Compliance Monitoring & Reporting, Strategic Planning & Systems Thinking, Training Development & Delivery, Facilitation & Team Management, Problem Solving & Process ImprovementExperienced win working in dynamic and challenging contexts
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