Shirley Galiani de Freitas

Customer Service Representative @Complete Outsource Solutions

Cork, IE

Manage inbound and outbound calls, assisting customers with inquiries, support requests, and issue resolution.• Respond professionally to customer queries via email, ensuring prompt and accurate assistance.• Efficiently navigate multiple company systems to retrieve, update, and document customer information.• Handle customer complaints with professionalism, investigating issues and providing appropriate solutions.• Consistently meet and exceed KPIs and SLAs, delivering high-quality customer service.• Ensure all customer interactions comply with GDPR regulations and company policies.• Apply in-depth product knowledge to diagnose, troubleshoot, and resolve customer issues effectively.• Log and track detailed issue reports, identifying and escalating recurring problems to improve processes.

Faculdade de Tecnologia de Botucatu (FATEC)

Technologist , System Analysis and Development

ETEC - Escola Técnica Estadual de São Paulo

Technical Course, Business Administration

Faculdade de Tecnologia de Botucatu (FATEC)

Technologist , Logistics