Shirley Alleva
Lead Product Manager at Cox Communications
- Role
- Lead Product Manager Voice & Collaboration at Cox Communications, Inc.
- Location
- Warwick, RI, US
- LinkedIn followers
- 500 followers
Experience
Lead Product Manager Voice & Collaboration
Dec 2022 — Present
Education
Johnson & Wales University
Bachelor's Degree, Busines Management
2004 — 2013
Southern New Hampshire University
Master’s Degree, Organizational Leadership
2014 — 2016
Skills
- Customer Service
- Customer Satisfaction
- Training
- Call Center
- Workforce Management
- Call Centers
- Coaching
- Program Management
- Wireless
- Project Management
- Strategic Planning
- Employee Relations
- Cross-Functional Team Leadership
- Leadership
- Vendor Management
- Customer Experience
- Process Improvement
- Telecommunications
- Troubleshooting
- Performance Management
- Employee Training
- Team Leadership
- Operations Management
- Sales Management
- Management
- Team Building
- Account Management
- Change Management
- Contact Centers
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