Shirley Yueling Li
Data science & genAI at NetAppDocs
- Role
- Digital Content Analyst at NetApp
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Shirley Yueling Li
I\'m a data scientist with a Duke PhD in medieval English literature. They go together…
Experience
Digital Content Analyst
Apr 2024 — Present
Currently I work on AI and automation for NetAppDocs, the technical documentation team at NetApp. A big part of my work is supporting and equipping our writing and program staff to become forward-thinking AI experts in our rapidly changing tech landscape- I built and project managed a genAI authoring assistant that our technical writers have raved is \"incredibly helpful.\" These very same writers will readily admit to being previously resistant to AI-but by collaborating with them, I created an AI product that they actually love- AI education is central to my role. I write a monthly (now quarterly) AI newsletter highlighting colleagues\' work with AI and answering FAQs, which colleagues have enthusiastically reported \"makes AI understandable and relatable to my daily tasks.\" I\'ve taught and supported workshops on prompt engineering and agentic AI and am the go-to person in our org for AI questions- I\'ve played an integral role supporting the RAG-powered chatbot for our technical documentation, currently NetApp\'s only customer-facing AI application. I built a process for AI & human-augmented evaluation, and contribute to app improvements based on carefully analyzing the feedback received.I also help our staff be more efficient and effective in their work. In about a year\'s work I\'ve created 20+ automations that support our writing infrastructure on GitHub, saving untold hours of upkeep time for our program managers and writing staff. I support data retrieval and metrics on our GitHub and Adobe Analytics platforms, helping our management and development teams make crucial decisions about how to best support customers\' needs.
Education
Williams College
Bachelor of Arts (BA)
Western Academy of Beijing
International Baccalaureate Diploma
University of Pennsylvania
Master's Degree
Duke University
Doctor of Philosophy - PhD
University of Oxford
Visiting Student, Williams-Exeter Programme at Oxford
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.