Shirley McNabney
Head of Standards & Quaility @Institute Of Customer Service
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WORK HISTORY
Head of Standards & Quaility @Institute Of Customer Service
ABOUT SHIRLEY MCNABNEY
A passionate Customer Champion –working collaboratively with organisations to drive up customer satisfaction and improve bottom line profits. I am a highly experienced and versatile customer service manager with general management skills and several areas of expertise, both in front line and supporting functions. I have strong leadership and people management skills, have implemented customer service programmes and built successful teams. I am a clear and structured thinker, a highly effective communicator. I am pragmatic in implementation and have consistently achieved excellent results in a variety of settings.
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