Shirley M.
Strategist | Virtual Care & Digital Transformation | Data-Driven Solutions | Innovative Leader | Operations
- Role
- Senior Director Program Management at Kaiser Permanente
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Shirley M.
I have demonstrated a consistent ability to drive transformative change and optimize operational efficiency across dynamic environments. I specialize in leading cross-functional teams to enhance customer experiences, optimize operations, and implement large-scale technological solutions. With expertise in strategy development, operational management, change management, and customer relationship management, I leverage data-driven insights to craft innovative solutions. I hold a Master\'s degree in Healthcare Administration and have recently earned a certification in Artificial Intelligence: Implications for Business Strategy from MIT Sloan School of Management.
Experience
Senior Director Program Management
Dec 2025 — Present
Education
George Mason University
MS, Health/Health Care Administration/Management
2008 — 2010
Florida State University
BS, Human Sciences
1999 — 2004
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