Shirley Liu

About Shirley Liu

Driven by my ambition to make a meaningful impact in the world, I approach every project…

Experience

1. Senior Management Consultant

   Infosys Consulting

   Jun 2021 — Present

   Redesigned a global partner billing system by leading cross-functional collaborative workshops and developing a future state billing experience aligned with industry best practices, resulting in significant revenue recovery, enhanced scalability, and improved efficiency with a 30% process consolidation• Managed end-to-end development of two website application workstreams, serving as liaison between business and IT teams, writing 350+ user stories, leading daily progress meetings, and conducting UAT testing to ensure on-track launch and optimal functionality• Designed a competitive digital client account management system for independent financial advisors by interviewing 25+ advisors and leading design thinking workshops, achieving a 90% faster account onboarding and successfully enabling a multinational bank to enter the independent advisor market• Prototyped a mobile application utilizing usability heuristics, industry application standards, and competitor analysis to modernize application UI, refine functionality, and improve navigation• Led a 6 week hands-on training experience for 20+ new hires on the Design Thinking methodology, tools and methods of Service Design, enabling them to be practitioners on their projects