Shirley Lin
Business Analyst at Amazon
- Role
- Business Analyst Ii at Amazon
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Shirley Lin
Master’s degree in International Finance and Economics at Brandeis University, I have…
Experience
Business Analyst Ii
Jan 2022 — Present · Seattle, WA, US
Launch the dashboard to monitor chat performance metrics and identify growth opportunities to improve seller satisfaction. The dashboard marks a significant milestone as the first dashboard to integrate various metrics from multiple data sources, serving over 180 active users• Build a robust data pipeline with Cradle to effectively manage survey data from unstructured sources, automate key metrics, and generate visualizations to support the product launch• Improve policy data coverage from 3% to 27% by identifying new data sources with cross-functional teams, performing in-depth analysis, and developing a strategic approach to effectively utilize the new data• Develop the Policy Dashboard using QuickSight that automates impact and root cause analysis for non-associate controllable drivers and highlight the Top 300 Amazon Policies with the highest impact; It saves 20% of BA capacity• Design and create master tables using ETL-M and Hoot to consolidate critical data points from various tables, standardize mapping logic, and streamline SQL scripts for end users
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