Shirley James

AVP - Customer Experience

Role: Assistant Vice President at YES BANK
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Finance & AccountingView LinkedIn profile

About Shirley James

With 15+ years of experience in the banking sector, I am a seasoned professional in…

Experience

Assistant Vice President
YES BANK
Aug 2024 — Present · Mumbai, IN
a. Customer Experience Manager - Debit Cards Product & ATM Channelb. Root Cause Analysis (RCA) Specialist – Service Excellence

Education

NIIT Institute of Finance, Banking & Insurance Training Ltd.
Post Graduate Diploma in Banking Operations
ITM Group of Institutions
Master's of Business Administration, Operations
St. Andrew's College of Arts, Science and Commerce
Bachelor's Degree, Commerce
St. Andrew's College of Arts, Science and Commerce
H.S.C, Commerce
Convent Girls High School
S.S.C

Skills

Teamwork
Banking
Team Management
Business Analysis
Customer Relationship Management (Crm)
Branch Banking
Retail Banking
Analysis
Management
Team Building
Internal Audit
Process Improvement
Mis
Financial Services
Communication
Customer Service
Relationship Management
Team Leadership
Customer Satisfaction
Training
Customer Experience
Loans
Microsoft Office
Management Information Systems (Mis)

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@yes.bank.in
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

YES BANK

Banking · 41K employees · Santacruz East Mumbai, Maharashtra, India

YES BANK is a leading Indian private sector bank committed to transforming the financial landscape of India. With over 1200 branches nationwide and a dedicated team of YES BANKers, we strive to deliver exceptional banking solutions and empower individuals, businesses and communities to thrive. At YES BANK, we believe in the power of innovation and transparency. Operating in Retail, MSME and Corporate banking sectors, we are a full service bank and offer an extensive range of financial services. We leverage cutting-edge technology & industry insights to meet the evolving needs of our diverse clientele. One in three UPI transactions in the country are processed by YES BANK. Driven by our core values, we aim to build long lasting relationships with our customers and stakeholders. Our robust risk management framework ensures the safety and security of your finances, while our unwavering commitment to sustainability drives us to create a positive impact on society and the environment. We recognize the potential within each person and strive to unlock it through opportunities for growth, learning and innovation. Joining our ranks means joining a vibrant ecosystem of individuals who are passionate about making an impact and shaping the future of banking. Together, let’s create a future where your dreams can flourish and make a lasting impact. Note: YES BANK will NEVER ask you to reveal your User ID or Password. Therefore, never disclose your credentials (User ID, Password, OTP, PIN etc.) to anyone either through mail or over phone. If you receive any mail asking you to update or authenticate your User ID or Password, please DO NOT fall into the trap of putting in your Password or OTP or PIN.

yes.bank.in

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Shirley James

Experience

Assistant Vice President

Education

NIIT Institute of Finance, Banking & Insurance Training Ltd.

ITM Group of Institutions

St. Andrew's College of Arts, Science and Commerce

St. Andrew's College of Arts, Science and Commerce

Convent Girls High School

Skills

Find verified contacts for anyone on LinkedIn