Shirley Igbuhay

Project Manager @JPMorganChase

Tampa, FL, US

Lead end-to-end delivery of enterprise technology projects, aligning initiatives tobusiness goals and boosting delivery efficiency by 20%.• Serve as liaison between stakeholders and technical teams, increasing projectsatisfaction scores by 15% through improved communication channels.• Apply Agile and Waterfall frameworks to adapt workflows to evolving requirements,reducing project cycle times by 30%.• Provide production support for four enterprise tools used by internal users,improving system reliability by 25% and uptime by 15%.• Developed centralized Confluence knowledge base for workflows, SOPs, and governanceprocesses, driving cross-team efficiency.• Created 15+ Jira automations and dashboards, cutting manual reporting time by 35%and improving tracking accuracy by 40%.• Implemented monitoring systems for tool health, decreasing incident response time by40%.• Partnered with cross-functional teams to resolve incidents, optimize governanceprocesses, and secure successful audit outcomes.

University of South Florida

BS

Saint Petersburg College

AA