Shirley C. S. Schuhart Howsare
Strategic Client Executive Team Leader @Marsh McLennan Agency
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WORK HISTORY
Strategic Client Executive Team Leader @Marsh McLennan Agency
Raleigh, NC, US
EDUCATION
Roberts Wesleyan University
Bachelors of Science, Organizational Management
Monroe Community College
Associates, Degree in Liberal Arts
ABOUT SHIRLEY C. S. SCHUHART HOWSARE
I am an accomplished, versatile professional with a stellar career history driving organizational success through the strategic oversight of diverse operations. My career portfolio is comprised of such noteworthy entities as Paychex Insurance, Workers’ Compensation Outbound Call Team Center and ADT Security Services.I began my professional career serving in the US Navy; through which I refined exceptional leadership skills. I then moved on to cultivate my capabilities within the call center and insurance spaces. With that, I possess a wide array of transferable skills suitable for any number of focuses. My areas of expertise include customer service and retention, operations oversight, quality assurance, and Six Sigma methodologies. I have experienced repeated success identifying and addressing subpar operations; developing and executing robust action plans to increase productivity, enhance employee morale, and drive stakeholder satisfaction. I have delivered such quantifiable metrics as having boarded a client that brought in $1M, and in having drove a 25% increase in customer retention.I am eager to employ my diverse skill set to aid organizations in need.
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