Shirley Ask
- Role
- Staff Technical Editor at ServiceNow
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Shirley Ask
Familiar with DITA, oXygen, Eclipse, GitHub, FrameMaker, Acrolinx, Slack, MS Teams…
Experience
Staff Technical Editor
Mar 2018 — Present
Coach writers to focus on user goals, voice and tone, inclusion, accessibility, and localization. Edit task, concept, and reference topics with the oXygen authoring tool. Use Eclipse to commit and pull topics to/from Git repositories. Use demo instances on the Now Platform to verify procedures. Participate in team podcasts and the in-house Ask an Editor channel to educate writers and managers about the ServiceNow style and processes. Mentor junior editors and interns. Manage the Acrolinx terminology database for the product content organization. Completed the 2020 Mastering Acrolinx series certification program in October 2020.
Skills
- Single Sourcing
- Online Help Development
- Content Management
- Agile Methodologies
- Editing
- Proposal Writing
- Framemaker
- Dita
- Technical Documentation
- Snagit
- Software Documentation
- Acrolinx
- Manuals
- Technical Communication
- Structured Authoring
- Proofreading
- Copy Editing
- Adobe Acrobat
- Release Notes
- Xmetal
- Darwin Information Typing Architecture (Dita)
- Robohelp
- Online Help
- Technical Writing
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