Shirfan K S
Sales Operations @ HSO | Sales Enablement | Driving Sales Growth | Sales Support | Sales Analysis
- Role
- Sales Operations Administrator at HSO
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shirfan K S
An energetic young talented MBA holder specialized in operation and marketing Currently…
Experience
Sales Operations Administrator
Jul 2024 — Present · Bengaluru, IN
Oversee the complete lifecycle of software renewals for Microsoft Dynamics and third-party ISV products, ensuring timely processing and alignment with customer contracts.•Collaborate closely with global sales, finance, and licensing teams to streamline internal workflows and improve customer satisfaction.•Maintain high CRM data integrity by promptly updating opportunity stages, closing renewals, and ensuring accurate next-cycle forecasting.•Coordinate with vendors and internal stakeholders for invoice generation, payment follow-ups, and financial reconciliation.•Successfully handled ProServ renewals independently within the first month, demonstrating a rapid learning curve and strong ownership.•Assist in training documentation and process improvements to support business continuity during staff absences.•Communicate directly with clients to clarify renewal terms, resolve discrepancies, and guide them through payment processes.•Support license alignment across products to prevent lapsed subscriptions and ensure operational consistency.•Proactively follow up on pending renewals and unpaid invoices, contributing to improved cash flow and customer retention.•Trusted by management for reliability, attention to detail, and ability to work across time zones with minimal supervision.
Education
Kochi Business School - India
Master of Business Administration - MBA
2020 — 2022
Bharata Matha College, Thrikkakara P.O. 682 021
Bachelor of Commerce - BCom
2016 — 2019
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