Shireen G.

Senior Customer Success Manager, Strategic @ServiceTitan

Chicago, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Senior Customer Success Manager, Strategic @ServiceTitan

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As a Senior Customer Success Manager at Service Titan, I am dedicated to ensuring our clients achieve their desired outcomes and maximize the value of our products and services. With a focus on building strong relationships and understanding the unique needs of each customer, I collaborate closely with cross-functional teams to develop tailored solutions and provide exceptional support throughout the customer journey. By leveraging my expertise in customer success strategies, I drive customer satisfaction, retention, and growth, ultimately contributing to the overall success of our organization. I am passionate about delivering tangible results and exceeding customer expectations in every interaction.

EDUCATION

2011 — 2013

Everett Community College

Associate's Degree, Journalism

2013 — 2015

Illinois Institute of Technology

Bachelor’s Degree, Communication and Media Studies

SKILLS

StorytellingPresentation SkillsPress ReleasesPublic SpeakingCopy EditingCreative WritingBloggingMicrosoft ExcelPowerpointOnline JournalismMicrosoft WordHeadline WritingEvent PlanningPublicationsGraphic DesignAdvertisingMagazinesTeamworkMicrosoft OfficeAp StyleSocial MediaInvestigative ReportingFeature ArticlesEditingResearchPublic RelationsMedia RelationsProofreadingNewspapersFacebookNews WritingChicago ManualWritingSocial Media MarketingLeadershipTwitterCopywritingJournalismBreaking NewsManagement

ABOUT SHIREEN G.

Experienced Customer Success Manager Since 2017 | 90% Churn Prevention | 75% Upsell Success | Expert in Product Training & Strategic Marketing

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