Shireen Varghese

Customer Service Member @Co-op

Preston, GB

As a Customer Team Member at the Co-op, I serve customers at the checkouts, handle cash transactions, and ensure customers have a positive shopping experience. My responsibilities include scanning items, bagging purchases, processing payments, checking identification for age-restricted items, and providing excellent customer service. I address customer queries and complaints in a timely and professional manner.As part of the customer team, I work closely with the duty manager and other colleagues to maintain high standards of store presentation, product availability, and cleanliness.In this role at Co-op I have developed strong communication, teamwork, and customer service skills. My experience in a busy retail environment has given me resilience and the ability to work well under pressure.

Nagpur University

Bachelor of Arts (B.A.), English Language and Literature, General

University of Lancashire

Master's degree, Intercultural Business Communication

Madras Christian College

Master of Arts (M.A.), Communication, General

MASCOM, Kottayam

PG Diploma, Broadcast Journalism