Shiraz Tahir
Escalation Engineer | Microsoft 365
- Role
- Support Escalation Engineer at Microsoft
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shiraz Tahir
Microsoft 365 Escalation Engineer | Exchange Online & Compliance Advisor | 10+ Years of…
Experience
Support Escalation Engineer
Oct 2018 — Present · IN
Serve in an advisory capacity for Microsoft delivery partners and enterprise customers, providing strategic guidance on Exchange Online, hybrid architecture, and Microsoft Purview solutions (DLP, Endpoint DLP, Retention, etc.). Lead technical discussions for high-touch migration scenarios, such as domain separations in hybrid environments, Exchange Online cross-tenant mailbox migrations, and tenant consolidation planning. Drive resolution of critical escalations, including tenant-down incidents, mail flow disruptions, mailbox recovery, and free/busy availability issues, ensuring rapid service restoration and informed decision-making. Advise and troubleshoot complex failed migration scenarios, addressing challenges across hybrid connectors, AAD Connect sync, Exchange GUID mismatches, and endpoint configurations. Collaborate directly with product engineering teams to raise Design Change Requests (DCRs), influencing product roadmap and service behavior based on field insights. Actively mentor and coach newly hired engineers, providing guidance on triage practices, compliance case handling, and resolution strategies. Spearhead internal Subject Matter Expert (SME) programs and knowledge-sharing initiatives to elevate team capabilities and solution quality.
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