Shiran de Silva
Information Technology Business Analyst @Saskatchewan Workers' Compensation Board
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WORK HISTORY
Information Technology Business Analyst @Saskatchewan Workers' Compensation Board
Regina, SK, CA
Project Overview: The Workers’ Compensation Board (WCB) Saskatchewan Digital Transformation Project is a multi-year initiative to modernize legacy systems and enhance service delivery. It includes investments in platforms like Sapiens (CoreSuite PolicyPro, ClaimsPro and DigitalSuite modules), system integration, cloud infrastructure, and change management. The project aims to streamline claims processing, improve stakeholder experience, and support data-driven decision-making. Key Achievements- Led the analysis of 15+ complex business processes during the discovery phase to identify functional and non-functional gaps for the Sapiens CoreSuite implementation- During elaboration phase developed detailed process maps, use cases, and test scenarios across key process areas including customer management, claims assignment, and document management- Facilitated weekly workshops with Subject Matter Experts to validate and finalize 10+ Engineering Change Requests (ECRs) for both functional and non-functional requirements- Configured system settings including data inputs, business rules, work items, workflows, and validations, ensuring alignment with business needs and compliance standards- Executed end-to-end system testing and supported User Acceptance Testing (UAT) with 30+ business users, resolving defects and validating business scenarios- Drove continuous improvements in BA deliverables, process documentation, and collaboration tools, resulting in enhanced traceability and testing efficiency.
EDUCATION
Asia Pacific University of Technology and Innovation (APU / APIIT)
Diploma in Computing and Information Technology
Chartered Institute of Marketing
Professional Diploma in Marketing
University of Staffordshire
Bachelor Honours in
University of Greenwich
Master of Business Administration (MBA)
SKILLS
ABOUT SHIRAN DE SILVA
A Product Owner / Business Analyst and agile practitioner, with over 14 years of industry experience in product development scaling from Large to small-medium sized enterprises in IT Outsourcing and Tech startup projects. During this period I have gained project experience in various business domains such as Workers Compensation Insurance, Financial Mining, Logistics, Commercial Aviation, Payment Card Industry (PCI), Loyalty & Compensation, benefits & Contribution programs, e-commerce, Education & Learning Technology, Automobile Insurance, Non-profits & Healthcare. As a growing professional within the ever competitive IT Industry, I have expanded my skills set relating to- Product Management - Helping start-up owners to launch products by conducting Lean canvas analysis, design thinking, persona research, user journey and empath mapping, market research, MVP implementation, GTM strategy, A/B Testing and measuring product matrices- Product Ownership - Facilitating agile teams to align with product strategy and roadmap implementation, backlog prioritization, UI/UX concepts, user story elaboration and acceptance testing- Technical Business Analysis - Creating business cases, Requirement Elicitation & Analysis, Technical Documentation (Business Concept Documents, Functional Specification Documents, API specifications), As-Is and To-Be Process mapping, ERD and data base modelling. Providing business insights to accommodate technical spikes and POCs- Agile Project Management - Involved in most aspects of local and offshore delivery management with Agile Project Delivery (Scrum / Kanban). Further, equipped with knowledge in SAFe for implementing scaled agile practices to MNCs and large product organizations- Pre-Sales/Business Development - Responding to RFPs, Proposal writing, lead acquisition and actively participating in project discovery phase related activities- IT Audits - Review of IT General Controls and Substantive Testing- IT Process Consulting - ISO 9001:2008 consulting (Documentation of procedures, templates and Quality audits).
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