Shira Silverstein
Product Manager | AVP at M&T Bank
- Role
- Product Manager Assistant Vice President Commercial Payment Solutions at M&T Bank
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Shira Silverstein
Hello! I’m a Product Manager at M&T Bank, working in Commercial Payment Solutions within Treasury Management. My role revolves around making commercial product order processing smoother for our implementation, fulfillment, and service teams on TM Now, M&T\'s internal platform built on ServiceNow. I collaborate with stakeholders to align goals, simplify workflows, and boost efficiency across the platform.I’m passionate about tackling key issues, prioritizing user needs, and helping drive continuous improvements within TM Now. By leveraging technology, I work to streamline processes, enabling quicker decisions and more efficient order processing.I’m also pursuing my MBA and I love finding ways to connect business strategy with technology to build innovative solutions. Outside of work, I stay active in community service with the Junior League and enjoy traveling and creative writing.Feel free to reach out if you’d like to connect or chat more!
Experience
Product Manager Assistant Vice President Commercial Payment Solutions
Feb 2025 — Present · Buffalo, NY, US
Advocate for high-impact issues, prioritize user needs, and remove roadblocks by documenting requirements for workflow changes and utilizing the balance breakthrough model to guide prioritization. Support continuous TM Now improvements by guiding users through the feedback process.• Analyze implementation and fulfillment processes through current state and future state mapping to drive efficiency and enhance collaboration for processing commercial product orders. Foster effective communication between stakeholders and team members to support platform goals and improve TM Now end-to-end.• Prepare to integrate multiple service teams into TM Now seamlessly. Support current state process mapping in preparation for building future state processes within TM Now for referrals, transmission forms, and more.• Collaborate with trainers to improve TM Now training workflows and ensure they accurately represent required tasks/processes.
Education
University at Albany
Bachelor's degree, Political Science and Government
2019 — 2022
University at Buffalo
Master of Business Administration - MBA
Honeoye Falls-Lima Senior High School
Regents Diploma, Advanced Designation with Honors
2015 — 2019
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