Shipra Singhal
C4C Functional || Data Analyst || Tableau || SQL || Open for opportunities
- Role
- C4c Functional Consultant at IBM
- Location
- Muzaffarnagar, UP, IN
- LinkedIn followers
- 500 followers
About Shipra Singhal
SAP C4C Functional Consultant with 3+ years of experience at IBM, specializing in end-to-end SAP C4C implementations, Service Cloud configuration, and customer experience solutions.Skilled in requirement gathering, solution design, and configuration of Service Cloud processes, workflows, business roles, and authorizations. Experienced in system integrations (CPI, MS Systems, FixZone, Onbas), reporting & UI customizations, and incident/defect management.Proven ability to design reports, extension fields, and dashboards, coordinate with integration teams, and deliver solutions in Agile environments. Adept at preparing documentation and conducting end-user training to ensure smooth adoption of SAP C4C solutions.I have 1.4 years of experience in Data Analysis, Data management & Reporting. And having hands-on knowledge in SQL, Excel and Tableau
Experience
C4c Functional Consultant
Jul 2022 — Present · Noida, IN
SAP C4C Functional Consultant with 3+ years of experience at IBM, specializing in end-to-end SAP C4C implementations, Service Cloud configuration, and customer experience solutions.Skilled in requirement gathering, solution design, and configuration of Service Cloud processes, workflows, business roles, and authorizations. Experienced in system integrations (CPI, MS Systems, FixZone, Onbas), reporting & UI customizations, and incident/defect management.Proven ability to design reports, extension fields, and dashboards, coordinate with integration teams, and deliver solutions in Agile environments. Adept at preparing documentation and conducting end-user training to ensure smooth adoption of SAP C4C solutions.
Education
M.G. Public School
12th, Science
2015 — 2016
Banasthali Vidyapith
Bachelor of Technology - BTech, Information Technology
2016 — 2020
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