Shipra Tyagi

About Shipra Tyagi

I am a Senior Customer Success Leader with 6+ years of experience helping SaaS companies scale revenue, retention, and long-term customer value across complex global accounts.I have led Customer Success for 100+ enterprise & mid-market customers, delivering:• 95–100% retention• 80%+ expansion growth• 90%+ CSAT• 15% net revenue upliftMy expertise spans customer lifecycle management, success strategy, renewals, adoption frameworks, and executive stakeholder management. I have built and mentored high-performing CSM teams, created scalable success processes, and partnered closely with Product, Engineering, Sales, and Marketing to drive measurable business outcomes.I specialise in transforming customer relationships into predictable revenue engines through data-driven success planning, health scoring, QBRs, and expansion programs.Open to Senior Customer Success, Customer Success Lead, and Customer Success Manager roles in global organisations.

Experience

1. Senior Manager Client Experience & Success

   INSIDEA

   Mar 2025 — Present · Mumbai, IN

   Led customer lifecycle management for 100+ global accounts, achieving 100% retention and 80%+ expansion. • Managed over 30 enterprise and mid-market accounts quarterly, converting high-risk escalations into long-term partnerships. • Developed scalable onboarding and renewal playbooks, enhancing team efficiency and customer satisfaction.

Education

• RICS School of Built Environment, Amity University

  Bachelor of Business Administration - BBA, Real Estate & Urban Infrastructure

  2017 — 2020

• Loyola Institute Of Business Administration

  Executive MBA, Business Analytics

• Amity University

  Master of Business Administration - MBA, IT and Marketing