Shipra Singh
Salesforce CRM | CPQ & QTC Specialist | Delivery/Project Manager | Product Owner | Driving Digital Transformation & Innovation | Deloitte
- Role
- Salesforce Functional Manager at Deloitte
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shipra Singh
At Deloitte, excellence in Salesforce functional leadership and a steadfast dedication to CRM innovation have been hallmarks of my journey. With expertise in Salesforce CPQ, I focus on optimizing clients’ sales and service operations, ensuring seamless integration and deployment of robust solutions.My journey with Agile methodologies has empowered teams to deliver high-quality results in dynamic project environments. Collaborating closely with stakeholders, my commitment to client satisfaction drives the consistent delivery of value-added services and continuous improvements in project management processes.Beyond my corporate role, I take immense pride in being an Army Officer’s wife, where leadership extends beyond the boardroom. As an active contributor to the Army Wife Welfare Association (AWWA), I play a pivotal role in empowering Army families through mentorship, welfare initiatives, and community-building activities. Leading training programs, organizing welfare meets, and guiding families in their all-round development have strengthened my ability to lead with empathy, resilience, and adaptability—qualities that seamlessly translate into my professional leadership.
Experience
Salesforce Functional Manager
Dec 2022 — Present · Gurugram, IN
Led a team of 25+ delivery professionals, optimizing performance through mentorship and strategic coordination. Collaborated with internal teams to enhance client satisfaction, built strong relationships, and ensured seamless service delivery. Successfully managed escalations with minimal disruption to operations while overseeing budgets, resources, and Salesforce QA processes to drive high-quality software delivery. Additionally, led Agile ceremonies, fostering efficiency and continuous improvement.
Education
Raj Kumar Goel Institute of Technology, Ghaziabad
Bachelor of Technology (BTech), Electronics and Communications Engineering
2010 — 2014
St. Joseph's Senior Secondary School, Kanpur
12th, Science with Maths & Computers
2008 — 2009
St. Joseph's Senior Secondary School, Kanpur
10th
2006 — 2007
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Operations Management and Supervision
Skills
- Leadership
- Unix
- C
- C++
- Requirements Analysis
- Business Analysis
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