Shipra Purohit

Staff AI UX Researcher | Agentic AI experiences @ ServiceNow

Role
Staff Ux Researcher at ServiceNow
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Research & DevelopmentView LinkedIn profile

About Shipra Purohit

I’m a UX researcher with a focus on AI/ML and a background in service design, currently at ServiceNow. Over the past 3+ years, I’ve worked on making complex enterprise tools more intuitive and human-centered—especially as AI becomes more deeply integrated into everyday workflows.My work often sits at the intersection of emerging tech and real-world use. Whether it’s through foundational research, evaluative studies, or participatory design, I’m passionate about bringing the human perspective into AI development. Lately, I’ve been exploring human-in-the-loop systems and how we can build user trust in agentic AI.At the heart of it all, I care about designing technology that feels thoughtful, transparent, and genuinely helpful.

Experience

  1. Staff Ux Researcher

    ServiceNow

    Feb 2026 — Present

Education

  • Srishti Manipal Institute of Art, Design and Technology

    Master's degree, Design Led Innovation

    2017 — 2019

  • Mody University of Technology & Science

    Bachelor of Technology - BTech, Computer Science

    2011 — 2015

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Shipra Purohit — Staff Ux Researcher at ServiceNow in Bengaluru, KA, IN | Unifers