Shipra Pandey

About Shipra Pandey

Skilled professional offering 8+ years in IT Sector. Possessing excellent analytical and problem- solving skills with working experience as a Senior IT Manager with in-depth knowledge of Service Now and ITSM process.•Leading the Development of ServiceNow applications to fulfill modern data capture and improve process.•Managing developers utilizing the ServiceNow platform as foundational operating system•Built out additional technology using best practice software development methodologies•Ensuring that the team\'s work is compliant, efficient, and effective•Ensuring Agile practices and playing a vital role throughout the entire development lifecycle within the agile methodology framework•Leading and delivering large, complex client engagements that identify, designed and implemented creative business and technology solutions•Developing and maintained contact with top decision makers at key clients, organizes and leads pursuit teams, participating and leading aspects of the proposal development process, drives proposal pricing strategy.•Worked on development of solutions and methodologies, development of \"thought ware\" and \"point-of- view\" documents, public speaking, and publication in industry periodicals.•Managing engagement risk, project economics including planning and budgeting, managing accounts receivable, defines deliverable content, ensures buy-in of proposed solutions from top management levels at the client.•working directly with clients to ensure the quality delivery of services, enhance customer satisfaction, define and advance performance metrics (KPIs), resolving escalated conflicts, provide feedback to team, drive continuous improvement opportunities,•Performs role of counselor and coach, provides input and guidance into the firms staffing process, and actively participates in staff recruitment and retention activities.•Managed other Project Managers to make sure they are coordinated, aligned to the strategy and portfolio, and executing.Owns ITSM processes, strategically drive adoption through the IT department•Created process framework, tooling, and deployment for Asset management, CMDB, Event Management, Change Management, Release Management, Problem Management, Service Catalog and Continual service improvement.•Developed and maintained a roadmap that drives implementation throughout IT for ITSM delivery, metrics, and governance.•Lead and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Experience

1. Senior Business Analyst,staff

   Synopsys Inc

   May 2023 — Present · Sunnyvale, CA, US

   Requirements Gathering: Responsible for gathering and documenting business requirements and translating them into technical specifications. This involves collaborating with stakeholders to identify business needs and defining functional requirements.2. Solution Design: Design a solution that meets the needs of the business while leveraging the capabilities of the ServiceNow platform. This includes developing workflows, forms, and other customizations.3. Project Management: Working on ServiceNow projects, including creating project plans, managing project schedules, and communicating project status to stakeholders.4. Process Improvement and documentation: Identifying opportunities for process improvement within the organization and recommend changes to processes that can be implemented in ServiceNow.5. Stakeholder Management: Managing stakeholder expectations and ensure that requirements are aligned with business objectives. This involves collaborating with stakeholders across the organization, including IT, HR, and other business functions.

Education

• Lovely Professional University

  B.TECH, Computer Science Engineering

  2010 — 2014

• Lovely Professional University

  Bachelor's degree, Computer Science