Shipra Misra
Head of Customer Experience| Brand Custodian | Culinary Researcher & Storyteller | Customer Experience & Product Quality Expert | Advertising & Marketing Professional | Trained Classical & Contemporary Dancer
- Role
- Head of Customer Experience at Daryaganj Hospitality Pvt. Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shipra Misra
Shipra Misra (Sethi)Head Of Customer Experience Brand Custodian | Culinary Researcher | Customer Experience Expert | Advertising & Marketing Professional | Trained Classical & Contemporary DancerWith over 20 years of experience, I have worked in F&B, hospitality, advertising, and marketing, specializing in brand strategy, product quality, customer experience, and culinary research. My career spans advertising agencies, global F&B brands, and cultural storytelling, with a strong focus on brand custodianship, corporate culture.Professional Experience & Key AchievementsBrand Custodianship & Product Quality (F&B & Hospitality)As Brand Custodian at Daryaganj, I oversee:Product auditing & recipe standardization to maintain food quality.Customer experience enhancement through feedback analysis & mystery audits.Menu development & innovation, researching culinary history and flavor enhancement.Advertising & Brand Management (Marketing & Communications)Previously, I worked with leading agencies Enterprise Nexus, HTA, and Percept Advertising, managing brand strategy, campaigns, and launches for:Radico Khaitan (8 PM Whiskey) & Contessa Rum – Led branding and market positioning.Pizza Hut – Managed direct marketing, in-store branding, and retail promotions.Star Sports.Delhi Tourism & Sheila Dikshit’s Election Campaign. Hero Winner & Red Tape. With expertise in integrated marketing, consumer insights, and experiential branding, I have delivered advertising strategies, media plans, in-store activations, and corporate events.Culinary Research, Media Features & StorytellingFeatured as a Culinary Enthusiast & Researcher on Travel XP’s Delly Belly – Tacos to Tikka.Covered by Food Historians Pushpesh Pant & Odette Mascarenhas for my work in culinary heritage.Featured on NDTV for Chef in COVID, teaching Dalma cooking techniques.Performing Arts & Cultural StorytellingTrained Kathak dancer, ran a classical & folk dance school.Trained in Lyrical Jazz & Hip Hop (Ashley Lobo’s School, Intermediate Level).Integrated storytelling & cultural elements into brand engagement.Leadership & Personal MilestonesHouse Captain in School, demonstrating leadership.Award-Winning Speaker in debates & elocution.Helpage India Certificate of Merit for fundraising efforts.ConclusionWith expertise in brand strategy, customer experience, advertising, culinary research, and training, I bring a unique blend of creativity and operational excellence. I aim to drive brand growth, innovate within the culinary industry, and mentor future professionals in branding, customer engagement
Experience
Head of Customer Experience
Daryaganj Hospitality Pvt. Ltd
Nov 2025 — Present · IN
Education
Shreemati Nathibai Damodar Thackersey Women's University
PG, Mass Communication/Media Studies
Miranda House College
Bachelor's degree, History Hons
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