Shiny Panigrahi

About Shiny Panigrahi

Operations, Service Delivery, and Digital Transformation leader with 13+ years of experience across Commercial & Specialty Insurance and Healthcare, currently serving as Assistant Vice President at Genpact. Specialized in driving multiple projects and leading large cross-functional teams with expertise in managing end-to-end operations in Claims, Underwriting, and Personal Risk Services processes with almost 300 FTEs capacity across the US, Canada, and EMEA regions. An expert in setting up new capabilities, transitions, financial analysis, Project Management, Budgeting, Strategic Planning and Digital Transformations. I come with a Problem Solving attitude that emphasizes maximising the profits with minimum efforts, along with a special focus on Continuous Improvement, Gen-AI, and agentic AI-led transformations, innovations, and outcome-oriented transformative service deliveryAcademically, I am a 3rd rank holder in my MBA from XLRI in 2019-20 PGDM-GM batch. Prior to MBA, I had an experience in both Pharma Retail Business and Product Management where I planned and delivered the expected on or before time. I always seek an opportunity to leverage my technical background and interpersonal skills in business analysis, market research and business development to benefit customer end to end experience

Experience

1. Assistant Vice President Operations & Service Delivery Leader

   Genpact

   Dec 2022 — Present

   Leadership & Governance- P&L ownership, budgeting & forecasting, revenue assurance, SLA/KPI design, contract governance (SOW/CORF), and monthly billing (FTE & transaction-based)- Delivered 4 successful SOW renewals in 2 years with zero operational disruption- Spearheaded the Centre of Excellence (CoE) Program for multiple First Notice of Loss (FNOL) processes globally to deliver FTE savings of 12 FTEs - Delivered $1.17M actual savings as Business Impact to Client through Reinsurance backlog clearance of transactions pending for more than 400 days and reduced reserves by $29.35M - Led a critical task of getting 10K+ claims set up within 10 days by cross-training 130 resources in batches, thereby earning an additional revenue of $40K - Leading multiple Gen AI projects in Claims FNOL, Adjudication, underwriting submissions, SOP assist, Process Knowledge Tests, whichis now is now getting cross-pollinated across other accounts in the Insurance vertical; driving 20- 45% efficiency - Reduced the Cycle Time of Claims processing in EMEA and South Africa from 15 days to 4 days by laying out an extensive Value Stream Mapping (VSM) along with identification of Kaizens and conducting 5 Why analysis, and thereby proposing pinpoint solutions - Re-engineered the Audit framework of the File Management Team through stratified audit sampling and introduced calibrated secondary Onshore checks to mitigate New York State Govt penalty risks, thereby reducing the 2nd pass errors by 25%- Deployed a Logistic Regression-based Predictive Analytics model to identify the potential litigation claims during the FNOL stage - RPA Assessment (2022): Conducted UiPath-based RPA assessment across 300 FTEs, identifying 12% efficiency improvement opportunities

Education

• XLRI Jamshedpur

  PGDM (GM), General Management

  2019 — 2020

• Manipal College of Pharmaceutical Sciences

  B Pharm, Pharmacy

  2006 — 2010

• Loyola School Jamshedpur

  ISC

• Birla Institute of Technology, Mesra, Ranchi

  M. Pharmacy, Pharmaceutical Sciences (Pharmacology)

  2010 — 2012

Skills

• Analysis
• In Vitro
• Life Sciences
• Research
• Pharmacovigilance
• Pharmaceuticals
• Pharmaceutical Industry
• Hplc
• Pharmacology
• Documentation
• Clinical Trials
• In Vivo
• Pharmaceutics
• Microsoft Office
• Healthcare
• Validation
• Regulatory Affairs
• Lifesciences