Shiney Jacob
Business Operations Leader with 2 decades of end to end Delivery/Program and Operations Mgmt exp in IT Service Industry
- Role
- Head of Business Operations at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shiney Jacob
Electronics Engineer with 25 plus years experience in, Delivery management, Program & Project management, Quality control, Quality Assurance• Project management, Program Management and Quality Assurance • Project Management for the current IS -SAP & BI Refresh program • Project Management of upgrade of 150 reports from OBIEE 10 g to 11g• Project Management of HR Analytics tool implementation which involves Informatica, OBIEE & DAC• Process mapping and process re-engineering• Establishing the management system for KPI and Benchmarking• Customer relationship management and establishing SLA• Qualified ISO and CMMi Internal Auditor• Quality management system life cycle implementation (ISO 9001: Developing standard operating procedures to international standards• Executing internal quality audit programs• Multiple Customer Handling• Planning and executing training programs• Implementation of Six Sigma Projects as a Green Belt• Implementation of Managed Service Model in the Account• Involved in SAS 70 type 2 audit in the account• Quoting for new client requirements• Knowledge of Orcad capture and layout. • Knowledge of Component Engineering and RoHS data analysis• Certified PMP from PMI
Experience
Head of Business Operations
Aug 2022 — Present · Bangalore Rural, IN
Education
Stella Marris Girls High School
SSLC
Bangalore University
Bachelor of Engineering (B.E.)
Jyothi Nivas college, Bangalore
PUC
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