Shine Williams
Transforming IT with GenAI | Sustainability Advocate | Certified ITIL & ISO Lead Implementer
- Role
- Process Consultant at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shine Williams
Hi there! With 18 years of hands-on experience in Process Consulting, Audits, and IT…
Experience
Process Consultant
Oct 2014 — Present · Bangalore Urban, IN
Design develop and implement new IT Service Management processes• Monitor process performance and conduct Service Performance Reviews• Conduct Process Maturity Assessments and suggest recommendations for improvement• Conduct internal audits, facilitate external audits to ensure Process Compliance• Develop process training material and train the support teams to improve process awareness• Drive Service Improvements initiatives• Gather Service Management Tool & Reporting Requirements & coordinate the implementation• Deliver ITIL Trainings
Education
APIIT SD India
BE(Hons) Computing Technology
2001 — 2005
Skills
- Social Skills
- Sla
- Incident Management
- Crm
- Vendor Management
- Pmp
- Transition Management
- IT Operations
- Business Development
- Process Engineering
- Itil
- Service Desk
- Outsourcing
- Service Delivery
- Business Analysis
- Management
- Process Improvement
- Change Management
- Project Management
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