Shine S
Looking For Opportunity as a Team Leader/ SME in Customer Support, with expertise in managing both Voice and Non-Voice processes
- Role
- Customer Service Associate at Altruist Technologies Pvt. Ltd.
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shine S
Dedicated and adaptable professional with a proven track record in both Voice and…
Experience
Customer Service Associate
Altruist Technologies Pvt. Ltd.
Jun 2023 — Present · Chennai, IN
Successfully managed both Voice & Non-Voice Processes, ensuring seamless operations and high-quality service delivery. • Consistently met or exceeded Service Level Agreements (SLA) by efficiently handling service requests (SR) within stipulated timeframes. • Demonstrated proficiency in managing Outlook mails and responding promptly to inquiries, contributing to improved communication efficiency. • Effectively resolved escalation mails, mitigating issues and maintaining customer satisfaction levels. • Demonstrated strong performance within the escalation matrix, swiftly addressing escalated matters and ensuring swift resolution. • Maintained accurate and up-to-date periodic data, enabling informed decision-making and strategic planning. • Produced insightful dashboards, providing valuable insights into performance metrics and facilitating data-driven decision-making processes.
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