Shine Kumar
Sr. Group Manager at WNS Global Services
- Role
- Sr Group Manager at Wns Global Services at WNS
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
Experience
Sr Group Manager at Wns Global Services
Jan 2020 — Present
Education
Dr. C. V. Raman University, Kota Bilaspur
BCA - Bachelor of Computer Application
Sree Naryana Guru College of Commerce P L Lokhande Marg Chembur Mumbai 400 089
High School Diploma
Skills
- Performance Appraisal
- Call Center
- Crm
- Itil
- Program Management
- IT Operations
- Lead Generation
- Vendor Management
- Call Centers
- Offshoring
- Analytics
- IT Service Management
- Change Management
- Operations Management
- Team Leadership
- Training Delivery
- Leadership
- Screening
- Business Process Improvement
- Customer Experience
- Recruiting
- Management
- Process Improvement
- Managed Services
- Project Management
- Quality Management
- Talent Acquisition
- Service Delivery
- Technical Support
- Business Analysis
- Contact Centers
- Six Sigma
- Soft Skills
- Process Excellence
- Mis
- Employee Engagement
- Workforce Management
- Sales Operations
- Customer Retention
- Training
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