Shinada Phillips

Management Analyst @Government Of The District Of Columbia

Washington, DC, US

Agency: Department of General Services (DGS)Serves as the Social Media Manager; managing the community outreach, engagement, and official accounts emerging and implementing social media strategies on all social and digital platforms.Develops operational systems, policy, and procedures to improve Agency and customer experience and community engagement; responsible for designing and streamlining organizational policies and procedures for the Agency\'s Communication division to operate effectively and efficiently. Manage the daily operational logistics of the Communications Division and regularly monitor the efficiency of the team’s procedures according to objectives and apply improvements as needed.