Shimmy Ganesh

Senior Manager - Global Account Management @Hapag-Lloyd AG

Atlanta, GA, US

Member of the Global Key Account Management Team based in New Jersey, USA. Handling the Customers in the North America Region which comprises of United States of America and Canada.Main tasks are :* Ensure the customers performance exceeds the Target set by the Global Team. Monthly update to the customers on performance versus target thereby ensuring that we always surpass Year End Targets.* Quoting, Negotiating and closing the opportunities for the customers within the Region and also on a Global Scale.* Interacting and working closely with the Area Sales team to ensure the local focus on the customers. Assisting them to liaise with the Trade Desk or customers to win the opportunities.* Arrange for the Quarterly Business Review with the customer\'s Regional office to make sure we are on the right way forward and find out solutions and work around if not.* Mentoring the team as and when required to ensure we have the right strategy in place based on the customer focus and strategy.* Ensuring that the opportunity pipeline and the CRM is updated on a regular basis by self and the Team.* Focus on choosing the right cargo and business which is profitable to the company.* Working closely with the other departments to ensure we are on the right page and have the right focus on the customers.* Be the face of the company and living the values set by the company.* Special focus on the India Market and ensure we have the maximum volume support from the customers. Quarterly visit to the customer\'s office along with the India Sales Head and Account Manager* Think out of the box solutions for the customer\'s issues and look at the bigger picture of how we as Hapag Lloyd can add value to the customer\'s business. This helps us in being the first choice of the customers.* Ensuring compliance at all stages of the work process.

Calicut University

Master of Business Administration (MBA), Marketing