Shimmachalam K
L&D Leader | Driving Capability Building, Performance Excellence & Organizational Growth | Transforming People, Processes & Performance
- Role
- Associate Director - Training - Lnd and Solutions at FiveS Digital
- Location
- Udaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Shimmachalam K
L&D Professional | ADDIE Certified Trainer | ID Professional | E-Content Developer | LMS | Digitalization ExpertI am a Learning & Development personnel with over 17 years of work experience wherein I have been focusing on Process Training, leadership Training, and instructional design primarily in Product, Process & Customer Service, ITES and Telecom sectors. Specialties: Training & Talent Development, Curriculum Design & Development, Leadership Training, Instructional Development & Design and Customer Service Training
Experience
Associate Director - Training - Lnd and Solutions
Aug 2024 — Present · Udaipur, IN
Education
International Certified Career Coach
ICCC Foundation - Level 01, Career Guidance and Coaching
2020 — 2020
Berhampur University
Graduation, B. Com
2005 — 2008
Sikkim Manipal University - Distance Education
Master of Business Administration (MBA), Human Resources Development
2009 — 2011
Skills
- Performance Appraisal
- Call Center
- Training Delivery
- Customer Service
- Talent Management
- Sla
- Recruiting
- Sourcing
- Vendor Management
- Leadership
- Soft Skills
- Recruitments
- Service Delivery
- Call Centers
- Performance Management
- Crm
- Employee Training
- Outsourcing
- Transition Management
- Process Improvement
- Human Resources
- Training & Development
- Team Management
- Team Leadership
- Training
- Customer Satisfaction
- Customer Experience
- Talent Acquisition
- Operations Management
- Team Building
- Management
- Change Management
- Quality Assurance
- Bpo
- Mis
- Employee Engagement
- Workforce Management
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