Shima Motoyama

Senior Consultant @Kaiser Permanente

San Francisco, CA, US
MOBILE NUMBERS
+14•••••••74

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WORK HISTORY

Jan 2019 — Present

Senior Consultant @Kaiser Permanente

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Oakland, CA, US

National Care Experience Analytics team analyzes and generates insights from patients’ feedback data in order to improve patients satisfaction and safety at Kaiser Permanente facilities. As a senior consultant, I manage the overall program and internal clients engagement.

EDUCATION

N/A

Eastern Michigan University

MIS, Masters in Computer Information Systems

N/A

Eastern Michigan University

BA, Business, Marketing

N/A

UC Berkeley Extension

Interior Design and Interior Architecture, Sustainable Design

SKILLS

SaasAccount Based MarketingPredictive MarketingPayment SystemsAccount ManagementProject/Team LeadershipCustomer Product TrainingAnalyticsProgram ManagementEnterprise SoftwareStrategyE-CommerceCustomer Experience Management (Cem)Software as a Service (Saas)Customer SuccessCross-Functional Team LeadershipProject ManagementProduct ManagementProfessional ServicesCloud ComputingLeadership

ABOUT SHIMA MOTOYAMA

I am an accomplished consulting leader providing forward-thinking advice and solutions to complex healthcare business challenges. Prior to joining the healthcare industry, I spent most of my career in the tech industry, gaining extensive experience with various technologies and data analysis, particularly in the Consumer Experience space. I excel at translating technical visions and data insights into business language. As a people person, I am skilled at orchestrating and partnering with diverse stakeholders, building trusted relationships, and providing mentorship. My colleagues describe me as a tireless customer champion, driven by curiosity, and recognized as a creative problem solver who thrives in ambiguity and is results-oriented.

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