Shima Motoyama
Senior Consultant @Kaiser Permanente
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WORK HISTORY
Senior Consultant @Kaiser Permanente
Oakland, CA, US
National Care Experience Analytics team analyzes and generates insights from patients’ feedback data in order to improve patients satisfaction and safety at Kaiser Permanente facilities. As a senior consultant, I manage the overall program and internal clients engagement.
EDUCATION
Eastern Michigan University
MIS, Masters in Computer Information Systems
Eastern Michigan University
BA, Business, Marketing
UC Berkeley Extension
Interior Design and Interior Architecture, Sustainable Design
SKILLS
ABOUT SHIMA MOTOYAMA
I am an accomplished consulting leader providing forward-thinking advice and solutions to complex healthcare business challenges. Prior to joining the healthcare industry, I spent most of my career in the tech industry, gaining extensive experience with various technologies and data analysis, particularly in the Consumer Experience space. I excel at translating technical visions and data insights into business language. As a people person, I am skilled at orchestrating and partnering with diverse stakeholders, building trusted relationships, and providing mentorship. My colleagues describe me as a tireless customer champion, driven by curiosity, and recognized as a creative problem solver who thrives in ambiguity and is results-oriented.
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