Shilpy Gupta
Agile Product Owner & Senior Business Analyst | PMP®, CSPO® | Driving Digital Transformation, Process Optimization & Data-Driven Decision-Making in IT Solutions | Stakeholder Management | Product Delivery
- Role
- Senior Business Analyst at Pitney Bowes
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shilpy Gupta
I’m an Agile Product Owner and Senior Business Analyst (PMP®, CSPO®) with over 12 years of experience delivering IT solutions, digital transformation projects, and enterprise analytics products across global markets.I specialize in requirements analysis, business process reengineering, and stakeholder collaboration to translate business objectives into actionable technology outcomes. My focus is on designing and delivering scalable, customer-centric products that improve efficiency, productivity, and user experience.At Pitney Bowes, I’ve led cross-functional Agile teams to deliver enterprise SaaS features across multiple regions (UK, Australia, Germany, New Zealand), managed 6+ releases per quarter, and helped grow the customer base from 6K to 14K users while boosting PSAT scores by 20%.With a foundation in data analytics and consumer insights, I bring a unique mix of analytical, technical, and strategic expertise to every engagement — bridging the gap between business requirements and technical execution.I’m passionate about continuous improvement, Agile delivery, and building digital products that create measurable business impact.
Experience
Senior Business Analyst
Jul 2021 — Present · Noida, IN
Senior Business Analyst | Pitney Bowes Noida, India | July 2021 – PresentDelivered end-to-end Agile projects in IT and SaaS environments, translating business requirements into functional and technical specifications.Partnered with global teams to execute 6+ software releases per quarter, improving release efficiency and reducing rework.Improved customer experience and analytics product adoption through process automation and data-driven enhancements.Collaborated with engineering, QA, and UX teams to ensure alignment with Agile and Scrum frameworks.Conducted impact assessments, UAT, and business process modeling to optimize system performance.
Education
Delhi University
M.B.E., Business Economics
2006 — 2008
The university of Texas at Austin
Post graduate program in Data Science and Business Analytics
2020 — 2021
Shaheed Sukhdev College Of Business Studies
Bachelor's degree, Business Studies
2002 — 2005
Skills
- Customer Insight
- Market Research
- Secondary Research
- Quantitative Research
- Marketing Research
- Analytics
- Consumer Behaviour
- Market Intelligence
- Segmentation
- Team Management
- Competitive Intelligence
- Primary Research
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