Shilpy Chatterjee

About Shilpy Chatterjee

I don’t just manage HR — I build it from scratch.\"I am a Strategic HR Leader with 15+ years of experience building complete Human Resource functions from the ground up — including policy frameworks, processes, performance systems, and culture that enable organizations to grow and scale.Core Expertise: Lead HR / Head of HR Roles Talent Acquisition & Onboarding/Exit HR Policy Formulation & Implementation Strategic Workforce & Manpower Planning Performance Management & Employee Engagement Payroll, Compensation & Benefits Administration HR for Startups & Growth-Stage CompaniesFrom designing the very first employee handbook to scaling HR systems for employees across India and international locations, I bring a startup founder’s mindset to HR — building high-performance workplaces that attract, develop, and retain top talent.I excel in fast-paced, high-growth environments, functioning as a true HR Business Partner who aligns people strategies with business goals. My approach combines strategic vision with hands-on execution, ensuring that HR is not just a support function but a driver of business success.

Experience

1. Head of HR

   Qvc Group

   Mar 2025 — Present · Kolkata, IN

   HR Leadership & People Strategy• Acting as single-point owner of the HR function, aligning people strategy with business growth, governance, and compliance needs.• Partnering with senior leadership to build a scalable HR architecture supporting current operations and future expansion.2. HRMS Implementation & Digitization• Leading end-to-end HRMS implementation (HRIS selection, configuration, data migration, workflows, payroll integration, and employee self-service).• Digitizing core HR processes including onboarding, attendance, leave, payroll, MIS, and performance tracking.3. Policy Framework & HR GovernanceDrafting and implementing a comprehensive HR Policy & Employee Handbook, covering:• Leave & attendance policies• Code of conduct & disciplinary framework• Performance Management System (PMS)• Compensation & benefits structure• Probation, confirmation, exit & separation policies etc.4. Talent Acquisition & Workforce Management• Overseeing end-to-end recruitment for corporate, operations, and support roles.• Designing structured hiring processes, interview frameworks, and offer governance.• Supporting manpower budgeting and cost optimization.5. Performance Management & Capability Building• Designing and implementing a performance management cycle (goal setting, reviews, PIP, and appraisal governance).6. Employee Relations & Culture Building• Handling employee relations, grievances, disciplinary matters, and conflict resolution.• Establishing structured communication, engagement practices, and HR helpdesk processes.7. Payroll, Compensation & Compliance• Overseeing payroll governance, salary structuring.• Working closely with finance for payroll audits, CTC planning, and cost controls.8. HR Documentation & Process Excellence• Standardizing HR templates including:o Offer letters, appointment letters, confirmation letterso NDA & confidentiality agreements• Creating SOPs for all HR processes to ensure consistency and audit readiness

Education

• IIAS SCHOOL OF MANAGEMENT

  BBA, e-Business

  2002 — 2005

• Master School of Management

  MBA, HRD

  2005 — 2007

• Master School of Management

  PGDBM, HR Management

Skills

• Performance Management
• Recruiting
• Human Resources
• HR Policies
• New Hire Orientations
• Budget
• Employee Engagement
• Talent Acquisition
• Hris
• Recruitments
• Performance Appraisal
• Screening
• Interviews
• Vendor Management
• Deferred Compensation
• Sourcing
• Strategic HR
• Team Management
• Job Descriptions
• Employee Relations
• Talent Management
• Management
• Exit Interviews
• Grievances
• Payroll
• Technical Recruiting
• Mis
• Personnel Management
• Benefits Negotiation
• HR Consulting
• Hiring
• Management Information Systems (Mis)
• Interviewing