Shilpi Dhingra

Senior Service Delivery Manager @Hexaware Technologies

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Senior Service Delivery Manager @Hexaware Technologies

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EDUCATION

2001 — 2003

Chaudhary Charan Singh University

Masters

2004 — 2006

Symbiosis Institute of Management Studies

Master of Business Administration (MBA)

1998 — 2001

Chaudhary Charan Singh University

B.com

SKILLS

PmoPmpTeam ManagementProject ManagementService DeliveryBusiness AnalysisAnalyticsRequirements AnalysisIT StrategySoftware Project ManagementRequirements GatheringVendor ManagementSoftware Development Life Cycle (Sdlc)Business ProcessResource ManagementTransition ManagementSdlcAgile MethodologiesManagement

ABOUT SHILPI DHINGRA

Highly skilled Program Manager with over 7 years of focussed experience in managing multiple projects ensuring seamless deliveries, performance optimization, and cross-functional collaboration. Proven ability leading cross-functional teams, overseeing project delivery, and ensuring the successful execution of product enhancements and production fixes. A strategic thinker with strong leadership and mentoring skills, dedicated to driving operational excellence and continuous process improvement. Adept at building and nurturing relationships with internal stakeholders, external vendors, and distribution partners, and skilled in managing complex projects in alignment with corporate objectives and regulatory guidelines.

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Shilpi Dhingra — Senior Service Delivery Manager at Hexaware Technologies in Toronto, CA | Unifers