Shilpi Desai
- Role
- Head of Customer Success, Northeast Region at New Relic
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Head of Customer Success, Northeast Region
Jan 2022 — Present · Boston, MA, US
Led team to grow a portfolio of 100 enterprise accounts in retail, insurance, technology, healthcare, and financial services verticals- Drove team to execute go-to-market and company strategies and priorities- Worked closely with regional sales and customer adoption directors to align on strategies, renewal forecasting, coverage plans, and account opportunities as well as to mitigate risks- Drove product and service adoption, led positive customer experience and ensured growth…
Education
University at Buffalo
Master's, Biological Sciences
Syracuse University
Bachelor's , Psychology
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