Shilpi Desai

Role
Head of Customer Success, Northeast Region at New Relic
Location
Boston, MA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Head of Customer Success, Northeast Region

    New Relic

    Jan 2022 — Present · Boston, MA, US

    Led team to grow a portfolio of 100 enterprise accounts in retail, insurance, technology, healthcare, and financial services verticals- Drove team to execute go-to-market and company strategies and priorities- Worked closely with regional sales and customer adoption directors to align on strategies, renewal forecasting, coverage plans, and account opportunities as well as to mitigate risks- Drove product and service adoption, led positive customer experience and ensured growth…

Education

  • University at Buffalo

    Master's, Biological Sciences

  • Syracuse University

    Bachelor's , Psychology

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Shilpi Desai — Head of Customer Success, Northeast Region at New Relic in Boston, MA, US | Unifers