Shilpi Singh
From Taj to Airtel — Creating Exceptional Customer Journeys | Hospitality, Telecom & F&B Experience
- Role
- Store Manager at airtel
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Store Manager
Jul 2025 — Present
Managed end-to-end store operations ensuring compliance with SOPs and audit standards. • Drove sales growth through new customer acquisitions, upselling, and cross-selling. • Handled inventory, cash management, and expense control to maintain profitability. • Ensured excellent customer experience by resolving escalations and improving service quality. • Led, trained, and motivated outsourced staff, managing rosters and reducing attrition. • Executed store launches, refits, and conversions with full readiness across manpower, IT, and infrastructure.
Education
Dk Carmel residential high school
Matriculation
2004 — 2016
JD jain college
Intermediate
2016 — 2018
Ihm hajipur
Bachelor of hospitality and hotel administration
2019 — 2022
CHANDIGARH UNIVERSITY
Master of Business Administration - MBA
2025 — 2027
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