Shilpi Ghosh

About Shilpi Ghosh

I lead enterprise programs that translate digital innovation into scalable clinical and commercial engagement across regulated MedTech markets. At Medtronic, I work across APAC therapy portfolios to structure and scale digitally enabled clinical engagement programs, partnering with field sales teams, hospital leaders, and cross-functional stakeholders to strengthen therapy adoption and institutional partnerships. My work spans commercial framework design, governance architecture, and pilot-to-scale deployment of emerging technologies in complex regulatory environments. Previously at Freshworks, I built and led a 60+ member global customer operations organization, developing performance governance frameworks and scalable engagement models that drove retention and revenue expansion across enterprise SaaS customers. Across my roles, I focus on translating strategic priorities into executable programs — combining financial modeling, customer insights, and cross-functional alignment to drive measurable clinical and business outcomes.

Experience

1. Business Technology Solutions Manager

   Medtronic

   May 2024 — Present · Mumbai, IN

   I lead APAC-wide strategic initiatives at the intersection of digitally enabled care, commercial structuring, and cross-functional governance across multiple therapy portfolios and regulatory markets.My work focuses on translating regional business priorities into structured deployment strategies and scalable operating frameworks that support therapy adoption, physician enablement, and enterprise platform expansion.Key areas of impact include:• Structuring and negotiating regional commercial frameworks under global agreements, defining pricing models, contract terms, and compliance alignment in partnership with Legal and Finance• Leading negotiation and design of institutional partnerships, including a strategic MOU with a flagship hospital to deploy enterprise digitally enabled care infrastructure• Developing ROI and value-realization models to support multi-year investment decisions and regional prioritization• Establishing governance mechanisms and cross-functional operating cadence across Commercial, IT, Regulatory, Quality, and external stakeholders• Scaling pilot programs into compliant, multi-market deployments across diverse APAC healthcare environments• Providing structured field insights to inform product roadmap enhancements and digital platform evolution

Education

• UCLA

  Bachelors in Science, Biophysics

  2003 — 2007

• UCLA Anderson School of Management

  Post Graduate Program for Senior Executives, Business Administration and Leadership

• California Polytechnic State University-San Luis Obispo

  Masters in Engineering, Biomedical engineering

  2008 — 2010

• Indian Institute of Foreign Trade

  MBA, Finance and Marketing (double majors)

  2011 — 2013

Skills

• Project Management
• Microsoft Excel
• Data Analysis
• Pre-Sales
• Transition Management
• Business Analysis
• Team Management
• Business Process Improvement
• Business Strategy
• Market Research