Shilpee Agarwal

Resolution Specialist

Role: Resolution Specialist at Amazon
Location: Gurugram, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Shilpee Agarwal

I am an enthusiastic and optimistic person and building good relationship is my key. I always try to create a positive environment. I love to learn new things and want to explore more and more because learning should never stop as it helps to guide us somewhere throughout our life professionally as well as personally. I want to succeed in the environment of growth and excellence and earn a job which provides me a job satisfaction, self development and help me in achieving my personal as well as organizational growth through my hard work

Experience

Resolution Specialist
Amazon
Mar 2021 — Present · Noida, IN
Resolution Specialist functions as an expert, supporting customer service associates and handling escalated contacts.\\\\n- Demonstrates effective communication and cooperation with Customer Service Managers and peers in an effort to manage team work load and morale\\\\n-Displays ability to dive deep and accuracy when assisting associates and customers. Displays a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service Support Associates by providing guidance and training new team members when needed Maintains a high level of professionalism and approachability.\\\\n-Participate in cross functional / organizational projects as needed.\\\\nHandles : Amazon India, Amazon North America and Now Amazon Canada.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

Swami Vivekananda Subharti University, Meerut
Bachelor of Arts - BA, Political Science and Government
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

Contact information

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•••••@amazon.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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